Aksara Heritage -SHA Extra Plus

From the moment we checked in, the service was next-level. The front desk and staff were incredible—helping us arrange transportation, an emergency dental visit, local massage and nail salon spots, and even scoring tickets to a show at the Old Cultural Center. Every need, handled with care. Our room was stocked daily with fresh water and delicious local treats—a small but thoughtful touch that made a big impression. Breakfast? Fantastic. The chef personally made gluten-free waffles every morning for my friend with dietary restrictions. That kind of personal attention is rare. We stayed for 3 nights, and the location couldn’t be better. The vibrant Sunday Market is right outside the door—absolutely worth timing your visit around. And just next door is a serene temple, nearly empty in the early mornings, offering a peaceful moment before exploring the city.

Perfectly located in the heart of the old city, this Chiang Mai gem was everything we hoped for and more! Highly, highly recommend the family room — it was ideal for three of us with separate beds, which made sharing a space comfortable and fun. The staff were beyond helpful and genuinely kind, the restaurant was absolutely delicious, and the pool provided a peaceful, refreshing break from the heat. The entire atmosphere was warm and welcoming. I’m so glad a friend recommended this hotel to us — we’ll absolutely be staying here again next time we’re in Chiang Mai!

The Aksara is a high quality boutique style hotel in a great location in Chiang Mai towards the Eastern gate of the Old Town. The hotel has good qulaity furnishings and has been well maintained. The staff were very friendly and helpful throughout our stay. The breakfast was part small buffet and part cooked eggs menu - no complaints. The pool isn't the biggest but was fine for the number of guests using it. Finally, I would rate the location really highly as you can easily walk to all the main attractions and night markets + the airport is about a 15 minute drive away.

Lovely Lanna style hotel in old Chiang Mai, close to all the main sights, restaurants and bars - which were all easily reachable on foot. Rooms was vere nicely decorated and huge, and included a bathroom almost as large as the room itself with double sink, a bath tub and shower. Complementary tea and coffee and water was much appreciated in the scorching summer heat. Doors have excellent insulation so my room would stay fairly 'cool'; aircon worked excellent and was also very quiet. I enjoyed swimming in the pool and looking at the trees lining the hotel. Breakfast was good, quite varied. Service is excellent, personnel very friendly and helpful.

Stunning boutique hotel, a pure tranquile retreat. The hotel is beautiful from the moment you walk in. Greeted with a very warm welcome, the staff couldn't do anymore to help make the stay better, they were extremely helpful from the start, even asking if we had any plans or trips planned and offering recommendations. Walking out of recpetion, the hotel opens out onto a stunning pool, surrounded by the hotel on three sides and stunning palm trees helping create natural shade and cool the area. The hotel is designed in a heritage style, with white wash walls and beautiful wood details throughout. Our room was up a few steps to the first floor and what a room! Excellent size with a hugh comfy bed and a balcony over looking the pool. The bathroom was big, with a seperate shower and bath (which again was huge). Breakfast was included, and offered up a range of continetal options as well as freshly cooked dishes ranging from eggs to curries, and it was all delicious. My partned is gluten free and they had a special gluten free menu as well so she was well catered for. The hotel is in an excellent location, very close to the Tha Phae Gate and a short walk to the night bazaar, as well as a good range of resturants and bars. Our only regret is not staying long enough to fully enjoy the hotel due to have trips booked and being out most of the day.