Aksara Heritage -SHA Extra Plus

Everything was just as it should be for a relaxing holiday. A medium-sized hotel in Lana style- with very good upkeep. Great room, huge-comfy bed with a shower and separate bath. We faced (second floor) the busy street (with the "fantastic" Sunday street market we could not hear it when we went to bed, but great to watch the passing people. The pool is lovely and a good temperature. STAFF- are exceptional. 100 ticks for every staff member (especially Nam-who sadly has left for a bigger hotel) They could not do more for us. We were there for a family birthday spending 10 days (long-stay guests get two free mocktails) HIGHLY Recommend hotel, as long as we can get a room when we go back :-)

Aksara Hotel is my go-to place in Chiang Mai — it truly feels like my second home. I stay here several times a year and it’s consistently wonderful: beautiful, spotless rooms, a relaxing pool, and a calm, welcoming atmosphere. What sets Aksara apart is its incredible team. Every staff member is attentive, thoughtful, and genuinely committed to making guests feel cared for. Their warmth, professionalism, and natural hospitality create an experience that’s rare to find. Thanks to them, every stay is not just comfortable — it’s memorable. I can’t imagine staying anywhere else in Chiang Mai.

I wish I could give more stars to Aksara Heritage Inn—the hospitality and kindness of the staff are truly beyond words. Upon our arrival, my 17-month-old was exhausted and sleeping. The wonderful Poy at reception, noticing this, graciously offered us an early check-in as soon as a room was available. Their thoughtfulness made our first impression incredibly warm. Throughout our stay, the entire staff was exceptionally caring and playful with my daughter, making her feel right at home. A special shoutout to Anold, Mook, and Pukky from the restaurant staff—their kindness and attentiveness were remarkable. They remembered my daughter’s favorite meal of steamed rice and curd and would promptly serve it in a cute Hello Kitty plate as soon as we were seated. When I requested hot cow milk for my baby, they generously provided it free of charge every day for the entire five-day stay. The staff also helped us with our travel plans, guiding us towards better and more affordable private tours. They even stepped out into the streets to bargain with a tuk-tuk driver to get us a fair price for a ride to the local market. On the day of an early tour starting at 7:00 AM, they thoughtfully packed us breakfast boxes—a gesture we truly appreciated. The restaurant itself was exceptional. The food was so delicious that we didn’t even consider dining elsewhere. I highly recommend trying their pineapple fried rice, chicken quesadilla, and fried prawns in red curry sauce—each dish was simply divine. A huge thanks to Zank, Kool, Patcy, and P. Mai from the restaurant team for their outstanding service and warm smiles throughout our stay. The housekeeping and luggage service were equally impressive. Date, who handled our luggage, was extremely careful and courteous, ensuring everything was managed smoothly. The housekeeping team diligently refilled our minibar with snacks, water, and Coke daily, making sure we were always well-stocked.

I wish I could give more stars to Aksara Heritage Inn—the hospitality and kindness of the staff are truly beyond words. Upon our arrival, my 17-month-old was exhausted and sleeping. The wonderful Poy at reception, noticing this, graciously offered us an early check-in as soon as a room was available. Their thoughtfulness made our first impression incredibly warm. Throughout our stay, the entire staff was exceptionally caring and playful with my daughter, making her feel right at home. A special shoutout to Anold, Mook, and Pukky from the restaurant staff—their kindness and attentiveness were remarkable. They consistently went above and beyond to make us feel comfortable. They remembered my daughter’s favorite meal of steamed rice and curd and would promptly serve it in a cute Hello Kitty plate as soon as we were seated. When I requested hot cow milk for my baby, they generously provided it free of charge every day for the entire five-day stay. The staff also helped us with our travel plans, guiding us towards better and more affordable private tours. They even stepped out into the streets to bargain with a tuk-tuk driver to get us a fair price for a ride to the local market. On the day of an early tour starting at 7:00 AM, they thoughtfully packed us breakfast boxes—a gesture we truly appreciated. The restaurant itself was exceptional. The food was so delicious that we didn’t even consider dining elsewhere. I highly recommend trying their pineapple fried rice, chicken quesadilla, and fried prawns in red curry sauce—each dish was simply divine. A huge thanks to Zank, Kool, Patcy, and P. Mai from the restaurant team for their outstanding service and warm smiles throughout our stay. The housekeeping and luggage service were equally impressive. Date, who handled our luggage, was extremely careful and courteous, ensuring everything was managed smoothly.

The friendly customer focused service was consistently at a high standard throughout our 11 night stay. Great staff every day (special mention to Nun). Warm & efficient welcome at reception. Breakfast was top class every day with freshly cooked eggs to order plus a generous and bountiful buffet. The pool area is a tropical garden with a superbly presented 1.4m deep pool. All areas of hotel maintained to highest standard of cleanliness. A top class place to stay within the Chiang Mai old town.